Privacy Policy

Effective date: 14th April 2026

At LUCA, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us.

Who we are

LUCA is a Jersey-based financial services business offering bookkeeping and Virtual Finance Director services. Our goal is to help small and medium-sized businesses stay on top of their numbers and grow with confidence.

If you have any questions, you can reach us at:

LUCA

Email: jane@luca.je
Phone: +44 (0) 7700 848206
Address: Hallmark House, L’Avenue de La Commune, St Peter, JE3 7BY, JERSEY

What information we collect

When you visit our website or get in touch, we may collect the following:

  • Contact details — such as your name, email address, and phone number when you fill in a contact form or email us.

  • Business details — if you choose to share your company name, size, or other info to help us tailor our services.

  • Website usage data — like your IP address and browser type (collected via cookies or analytics tools) to help us improve your experience.

How we use your information

We use your information to:

  • Respond to your enquiries

  • Provide our services

  • Improve our website and user experience

  • Send relevant updates or service information (only if you've opted in)

We do not sell your data to third parties, ever.

Legal grounds for processing

Under data protection laws, we rely on the following legal bases to use your personal data:

  • Consent – when you’ve given us clear permission (e.g., to receive updates)

  • Contract – when we’re delivering services to you

  • Legitimate interests – like improving our services or managing our relationship with you

  • Legal obligation – if we’re required to keep records for compliance reasons

How we store and protect your data

We take appropriate steps to keep your data safe and secure. This includes using secure systems and only storing information for as long as necessary.

If we use cloud-based tools or third-party providers (like Xero), we ensure they also meet strong privacy and security standards.

Your rights

You have rights over your personal data, including:

  • Access – see what we hold about you

  • Correction – fix anything that’s inaccurate

  • Deletion – ask us to erase your data (where possible)

  • Objection – to certain types of use, like marketing

  • Withdrawal of consent – if you previously agreed to something

To exercise any of these rights, just get in touch at [Insert contact email].

Cookies

Our website uses cookies to understand how you use the site and help us improve. You can control or disable cookies in your browser settings.
For more details, see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. We’ll post any changes on this page and update the date at the top.

Get in touch

If you have any questions about how we handle your data, or if something doesn't feel right, please contact us at:

Email: jane@luca.je
Subject line: Privacy enquiry